FAQ — Frequently Asked Questions

MSB Global Assistant is a global service center for M.E.R.Y.O.S.A.B Electronics. The website brings together various services: electronics, IT, smart home, cameras, household services, tech repairs, logistics, orders from China, and other areas.

Because the project is built as an ecosystem. Each area can operate independently: electronics repair separately, smart home separately, cameras separately, IT separately, household services separately. The main website helps you choose the right direction.

This is a unified system of divisions under the MSB Global Assistant logic. Some services may be performed directly, some through partners, specialists, or separate service units. The main thing is that the client lands in the right section and gets clear help with their specific task.

The project is currently developing in the United Arab Emirates / Dubai. Some services may be performed on-site, some remotely, and some through partners and specialists in a specific area.

You can contact us in Russian, English, Turkmen, Turkish, Uzbek, and other languages where possible. For some areas, translation or partner assistance may also be used.

Select the desired area on the main page, click on the service block, and go to the dedicated section. You can also write directly via WhatsApp, Telegram, WeChat, GoChat, or submit a request through the form.

Yes, if the service requires an on-site visit and is available in your area. After your request, we will clarify the task, address, convenient time, and the possibility of a visit.

Yes. You can send a description of the problem, photos, or videos. We’ll review the task and advise you on the best next step.

Yes, that’s even better. Photos or videos help us understand the problem faster, assess the complexity in advance, and save time on unnecessary explanations.

The fastest way to reach us is via WhatsApp. Response time depends on workload, the complexity of the question, and the chosen method of contact. Urgent tasks are best sent via WhatsApp or a phone call.

The price depends on the service, the complexity of the task, parts, on-site visit, spare parts, working hours, and the specialist’s availability. First, we clarify the task, then provide an estimated or exact cost.

Yes. To get a more accurate estimate, it’s best to send a description of the task, photos, the device or equipment model, the area, and your preferred working format. This will make the estimate much more realistic.

We work with various electronics: TVs, monitors, computers, laptops, phones, circuit boards, power supplies, backlights, and other devices where possible.

Yes. We can diagnose and repair backlights, boards, power supplies, connectors, image issues, power problems, and other faults.

Yes. This is one of our technical specialties. We can work with boards, components, power circuits, backlights, diagnostics, and repairs at the electronics level.

Yes. Diagnostics are necessary to understand the real cause of the problem. Without diagnostics, you could easily replace the wrong part and just give your device an “expensive vacation.”

In some cases, yes. It all depends on the device, the type of damage, and the condition of the memory, disk, phone, or drive. First, we need to understand exactly what happened.

Yes. We can do Windows setup, cleaning, upgrades, component replacement, diagnostics, data recovery, software configuration, and maintenance.

Yes. We can help with Wi-Fi, routers, local networks, VPN, remote access, basic security, and connection stability.

Yes. We can install and configure cameras, NVR/DVR systems, enable phone viewing, remote access, notifications, and basic security setup.

Yes, if the equipment supports the required protocols or integrations. Cameras can be used in security scenarios, notifications, and automation.

Yes. Home Assistant can be used to manage sensors, lights, climate, cameras, smart plugs, scenarios, and local automation.

Yes, if the chosen devices and integration scheme allow it. We can set up voice control, scenarios, and convenient commands tailored to the user.

In many cases, yes. We can design local solutions where the main functions work within your network. But it all depends on the devices, requirements, and the desired level of remote access.

Yes, that’s the core idea of a smart home. Different devices can be combined into one system: cameras, lights, climate, sensors, leak detectors, notifications, and scenarios.

Yes. This is a separate domestic service area. You can discuss cleaning, household help, and other tasks depending on the area, time, and the availability of a service provider.

Yes. Work on leaks, water heaters, faucets, pipes, and system installation and maintenance is possible. It’s best to send a photo or video of the problem before work begins.

Yes, where possible. This can include air conditioners, refrigerators, washing machines, cooling systems, and other household appliances. First, we need to know the model and the issue.

Yes. For example, cameras + Wi-Fi, smart home + sensors, appliance repair + network setup, cleaning + household help. We’ll clarify the task and advise on the best way to organize the work.

Yes. We are open to collaboration with specialists, companies, intermediaries, and partners who want to participate in developing specific service areas.

Yes, this arrangement can be discussed. If a partner brings in a client and work is actually completed for that client, we can agree on a reward or commission in advance.

Yes. If you work in areas like repairs, cameras, IT, plumbing, cleaning, appliance repair, or other services, we can discuss a format for working together.

Yes, but only on an individual basis with proper agreements. This is not a public offer to buy shares or a stake. Any terms, percentages, and obligations must be discussed separately and documented in writing.

For serious tasks, it’s best to document the terms in writing: who is responsible for what, how the reward is calculated, what expenses, deadlines, percentages, client rights, and exit conditions are.

Phone call, WhatsApp, Telegram, WeChat, GoChat, the website request form, and social media are available: X/Twitter, YouTube, Instagram, Facebook, TikTok, and LinkedIn.

The fastest way is WhatsApp. You can also call or message via Telegram. For Chinese clients, using WeChat via QR code is convenient.

Yes. There is a WeChat icon on the website. Clicking it opens a window with a QR code and a button. The user can scan the QR code, add the contact, and send a message.

Clicking the GoChat icon opens a window with a button to open the app and a code. The code can be used when registering or adding a contact.

Data is used for communication, processing requests, clarifying the service, and organizing the work. We do not sell personal data to third parties. More details can be found in the privacy policy.

The privacy policy is available on a separate page of the website. It describes what data may be processed, why it is needed, and how to contact us regarding privacy matters.

Open privacy policy →