Privacy Policy

MSB Global Assistant is a service project by M.E.R.Y.O.S.A.B Electronics, bringing together various service areas: electronics, IT, smart home, cameras, household services, appliance repair, logistics, sourcing from China, automation, and other practical service directions.

The website serves as a central hub for information, communication, requests, and links to individual service areas. We operate and develop the project in United Arab Emirates / Dubai.

We only collect the data necessary for communication, processing your request, and providing the service. Depending on how you use the website, this may include:

If you contact us via WhatsApp, Telegram, WeChat, GoChat, Instagram, Facebook, TikTok, YouTube, X/Twitter, or LinkedIn, the processing of some data is also subject to the rules of the respective platform.

We use data only for clear and practical purposes:

• to respond to your request or message;
• to clarify service details;
• to prepare a quote, consultation, or next steps;
• to arrange a visit, remote assistance, or task handover to a partner;
• to improve the website, contact forms, and service quality;
• to protect the website from spam, abuse, and technical attacks;
• to comply with legal requirements, if necessary.

We do not use your data for sale to third parties. If email newsletters or promotional notifications are added in the future, they will only be used with clear user consent and the option to opt out.

In some cases, data may be shared only where necessary to complete a task:

• with a specialist or partner performing a specific service;
• with communication services you use to contact us;
• with hosting, website, request form, or technical services for the site;
• with payment, legal, or government authorities if required by law;
• with consultants or contractors assisting in processing your request.

We aim to share only the minimum necessary data. For example, if a partner needs to perform a task, they may receive a phone number, area, task description, and photos, but no unnecessary information.

The site may use cookies and similar technologies for normal page operation, spam protection, saving preferences, visit statistics, and interface improvement.

Cookies may be used by the site itself, WordPress, application forms, embedded elements, social platforms, or analytics tools, if they are enabled.

You can disable cookies in your browser settings. However, some site features may not work correctly in that case.

We strive to use reasonable technical and organizational security measures:

• restricting access to applications and messages;
• using secure accounts and communication channels;
• controlling access to the site and admin panel;
• technical protection of the site from spam and attacks;
• storing data only as long as necessary for operation;
• carefully sharing data with partners only when necessary.

However, no website or method of data transmission over the internet can be 100% secure. Therefore, do not send bank passwords, secret codes, documents, or data through site forms that are not required for the service.

Depending on applicable rules and laws, you may contact us to request:

• clarification of what data we have about you;
• correction of incorrect or outdated data;
• deletion of data if it is no longer needed;
• restriction or cessation of data processing;
• withdrawal of consent to processing, if processing was based on consent;
• an explanation of why the data is used;
• to ask a question about the protection of personal information.

To process such a request, we may need to confirm that the request was actually sent by the data owner.

We store data only as long as necessary for processing an application, performing a service, communicating with the client, or for accounting, technical, or legal purposes.

Applications, messages, and communication history may be stored longer if needed for customer support, repeat inquiries, confirmation of agreements, spam protection, or compliance with legal requirements.

If data is no longer needed, we may delete or anonymize it, if technically possible and not contrary to legal requirements.

Our site and services are not specifically intended for collecting children’s data. If you believe a child has sent us personal data without parental or legal guardian consent, please contact us, and we will consider deleting such information.

The site may contain links to WhatsApp, Telegram, WeChat, GoChat, Instagram, Facebook, TikTok, YouTube, X/Twitter, LinkedIn, and other external platforms.

When you visit a third-party site or app, data processing is governed by that platform’s rules. We do not control the privacy policies of third-party services.

We may update this Privacy Policy if the site, communication methods, services, technical solutions, or legal requirements change.

The new version will be published on this page. The update date will be indicated at the top of the page.